To get started, simply log in to your account to access your personal dashboard. The first step inside is to connect your trading (broker) account using the API key. Once you successfully authenticate your broker, the algo software becomes active and ready to trade.

After activation, you just need to select your desired index and set your lot size. The software then automates the entire process, executing trades based on your chosen strategies. It intelligently analyzes market movements,manages your targets and stoploss, and will even switch strategies on its own to adapt to changing conditions. You can track all your trades live in your linked broker account or review your full trade history anytime on our software's "History" page.

Absolutely. Our software is an excellent tool for those new to trading. It is specifically designed to handle the most difficult and time-consuming parts of trading, which is where most beginners struggle.

One of the biggest advantages is that it runs fully automatically, so you don't need to spend hours actively monitoring the market's ups and downs. The software handles the complex market analysis for you, automatically executing trades on your selected index while strictly managing Stop Loss and Target levels for every position.

This process removes emotional decision-making (like fear, greed, or "revenge trading"), which is the most common reason for losses. Because the system uses pre-set, disciplined rules, it helps you avoid common beginner mistakes. It's a truly beginner-friendly solution that saves you time and also allows you to learn by observing how professional strategies operate in a live market.

We offer a 30-day window for refund requests, which begins after your service is activated. A refund will be processed if your request meets all the terms and conditions outlined in our official policy.

We highly recommend you carefully read our full Refund Policy page (which is located in the 'About Us' section of our website) to understand the complete details and eligibility requirements before purchasing.

For Custom Projects (Websites, Apps, CRM, etc.): For services such as Games, Website Development, Applications, CRM Software, Sales Management tools, or Strategy Builders, the delivery timeline is specific to your project. Our customer service team will provide you with a detailed project timeline and estimated completion date after receiving your payment and project details.

For Algo & Scalping Software: Your service will typically be activated within 30 minutes to 5 hours after payment. This process can be completed faster if you are available online to finalize the setup.

For AI Agents: Our standard AI Agent services are activated within 5 to 10 minutes. If you have requested a custom-built AI agent, our team will provide a time estimate based on the work required.

This depends on the service you are using:

• Algo & Scalping Software: Our trading software is fully web-based. You can access and manage it from any device with an internet connection and a modern web browser (such as a computer, laptop, tablet, or smartphone). Simply visit https://uvicon.in to log in.

• AI Agents, CRM, Sales & Strategy Builders: While you can access many features of these tools on a mobile device, we recommend using a computer or laptop for full functionality and the best user experience.

• Games, Websites & App Admin Access: For full administrative access to manage your game, website, or application, a computer system is required.

We provide multiple channels for support. If you face any issues, you can:

1. Call your dedicated Relationship Manager (RM) and ask to be connected to the Feedback Department.

2. Contact our central Customer Care team directly at +91 8889007424.

3. Email us at info.uvicon@gmail.com.

4. Raise a Ticket (Recommended): For the most efficient service, please log in to your dashboard and raise a complaint ticket through the "Help Center."

Once your query is submitted, you can expect to receive feedback and see action on your issue within 24 hours.

Yes, you have the flexibility to upgrade or downgrade your service plan after your purchase. All such changes must comply with the terms outlined in our policies.

For complete details on eligibility and the process, please read the "Services Upgrade and Downgrade" section of our Service Policy page.