Last Updated: 01/11/2024
1. Introduction
UVICON TECHNOLOGIES is dedicated to ensuring full client satisfaction across all deployed technological solutions and services. As a specialized software development firm, our comprehensive service portfolio is structured into two main streams: (1) Bespoke/Custom Development Services, encompassing sophisticated solutions for Web platforms, Mobile Applications, Interactive Game Development, and advanced Artificial Intelligence/Machine Learning frameworks; and (2) Commercial Off-the-Shelf (COTS) Pre-built Software Products, specifically algorithmic trading tools and targeted digital marketing automation software. All stakeholders are required to meticulously review the subsequent policy documentation to establish a complete understanding of the terms and conditions governing service cancellations, refunds, and associated financial entitlements.
2. For Custom Development Services (Web, App, Game, & AI Projects)
Since custom development involves human resources, time, and intellectual property creation, refunds are processed based on the stage of the project:
- Stage A: Order Cancellation (Before Work Begins) If you cancel your order within 24 hours of booking and our team has not initiated any work, you are eligible for a 100% Refund.
- Stage B: Design & Planning Phase If the project has moved to the UI/UX Design, Wireframing, or Requirement Analysis stage, a 50% Refund will be issued. The remaining 50% is retained to cover the design team’s time.
- Stage C: Development & Coding Phase Once the actual programming/coding has commenced, No Refund will be provided. At this stage, significant resources and server costs have already been utilized.
- Stage D: Completed & Delivered Projects There are strictly No Refunds on completed projects that have been delivered or deployed to your server. We provide a dedicated support period to fix any bugs or errors found after delivery.
3.For Digital Products (Algo Software, Scalping Tools, & Indicators)
The products offered, specifically our specialized trading utilities and proprietary marketing software applications, are classified as ‘Digital Goods.’ These are delivered to the purchaser via secure download links or unique, authenticated license keys.
Standard Policy Statement: Pursuant to standard digital delivery protocols, all transactions involving the purchase of downloadable software and associated authentication keys are designated as final; refunds will not be granted. The generation and issuance of a unique license key constitute the fulfillment of the contractual obligation, rendering the product non-returnable.
Rationale for Non-Refundability: This stringent measure is necessitated by the inherent nature of digital intellectual property. Unlike tangible merchandise, software, once downloaded or activated, cannot be demonstrably surrendered or recalled. This policy is strictly enforced to mitigate risks associated with unauthorized duplication and intellectual property infringement (software piracy).
Sole Exception Criteria (Operational Failure): A full refund may be processed only if the purchased software exhibits verifiable, critical technical defects (e.g., core code corruption or persistent failure to install on compatible systems). This exception applies exclusively if our dedicated Technical Support Team is demonstrably unsuccessful in providing a functional resolution or viable workaround within a defined service window of seven (7) contiguous business days from the initial detailed report of the defect.
4. Specific Disclaimer for Trading Software Users
(Note: This section applies specifically to users of our Algo & Scalping tools)
This document serves to meticulously define the parameters of our Guarantee and Refund Policy regarding the acquisition of our Software Logic and Automation Tools. It must be explicitly understood that our product offerings constitute technical execution mechanisms only, and are not marketed, sold, or intended as instruments guaranteeing financial success or specific investment returns. Accordingly, refunds will under no circumstances be processed, issued, or approved based on market performance or user expectations. Specifically, this non-refundable policy encompasses, but is not limited to.
1. Trading Losses: Any financial detriment, negative portfolio performance, or capital reduction incurred by the user while utilizing the software, as the user retains full and singular accountability for inherent market volatility and risk.
2. Subjective Strategy Performance: Dissatisfaction arising from the quantitative results of the logic or strategy in a live trading environment when measured against personal or anticipated financial benchmarks, as the efficacy of any strategy is wholly contingent upon uncontrollable, dynamic market conditions.
3. Post-Purchase Volition: Any decision by the purchaser to discontinue trading activities, cease utilizing the automation tool, or alter their commercial strategy following the initiation of access.
Our guarantee is strictly limited to a Technical Functionality Guarantee, confirming that the code executes precisely according to documented specifications. We expressly disclaim any and all Financial Guarantees concerning future profitability or loss mitigation.
5. Cancellation of Subscriptions
Cancellation procedures for recurring contractual services, including but not limited to Server Maintenance agreements and subscription-based AI Agent Monthly Plans, are detailed below.
-Subscribers retain the option to terminate their service agreement at any point.
-Termination requests must be processed either through the self-service functionalities available in the designated account dashboard or by formal communication to our official customer support channels.
-Billing cessation will become effective at the commencement of the billing cycle immediately following the receipt of the cancellation notice.
Please note that the issuance of prorated or partial refunds for any utilized or partially utilized service period within the current monthly cycle is strictly prohibited by policy.
6. Contact for Refunds
For assistance with refund processing or the formal reporting of technical service issues, please direct your inquiry to our dedicated Billing and Customer Resolution Department. It is mandatory that all submitted correspondence explicitly include your Order Identification Number (Order ID) to ensure accurate and expedited processing. Please forward all detailed communication to the official support channel:
Email: support@uvicon.in
Our resolution team guarantees an initial review and substantive update within a maximum period of forty-eight (48) business hours from receipt.